Terms & Conditions

Dear customer, if you intend to make a purchase on our website, we advise you to read the terms and conditions below carefully.
The use of this site is governed by the terms and conditions set out herein and by proceeding with your purchase and checking out on www.bysfofficial.com,
you shall be deemed to have accepted the terms and conditions as stated below.

PRODUCT MATTERS

Product colors may vary due to the photographic lighting sourcers/ your monitor settings. Exchanges cannot be done for the issues found above (if any).

ADDRESS MATTERS

It is your responsibility to provide the complete and correct of your delivery address.
In the event that your parcel has been sent out with the improper address given,
take note that we will STRICTLY not be responsible in the case that if your parcel is irretrievable.
Kindly email or DM us on instagram asap for us to amend before sending your parcel out!

ORDER MATTERS

Please make payment within 24 hours.
No payment made will result in order being cancelled. If you still wish to purchase it after it was cancelled, kindly place a new order.
Do take note that if you had placed an order during a promo/sales period and your order was cancelled because of late payment, you may not be able to purchase the item(s) at the same sale price again if the promo/sales period had ended by then.
After payment is made, there is strictly no cancellation allowed.  
SF Scarves is unable to edit or combine orders. Hence, kindly check your order carefully before confirming the purchase.

SHIPPING METHODS

* Take account that the delivery time takes place after we have mailed out your order(s);
in other words, once you receive a shipping confirmation email – NOT from the time your order is placed.

Mailing Option 1: Normal Mail

Normal Mail is NOT a registered mail. It sends your parcel directly to your letterbox. Hence, in the event that the parcel get lost or stolen, we will not be responsible for it. 

Your item is expected to reach you within 2-5 days from shipping confirmation email. Kindly get back to us within 5 days of email if you have yet to receive it. Email us at info@bysfofficial.com with your order number & state subject "Courier Undelivered for Order number #SF****" and we will get back to you as soon as possible. We shall not be liable should we fail to retrieve any lost parcels after the stipulated timing.


Mailing Option 2: Registered Mail

By choosing this option, your parcel will be send straight to your doorstep. In the event when there isn’t anyone at home, the delivery man will place it at your letterbox.

Your item is expected to reach you within 2-5 days from shipping confirmation email. Kindly get back to us within 5 days of email if you have yet to receive it. Email us at info@bysfofficial.com with your order number & state subject "Courier Undelivered for Order number #SF****" and we will get back to you as soon as possible.

Enquiries

All inquiries should only be directed to our business email, which will be handled by our admin team.
Kindly allow at least 24 hours for a reply.
Whatsapp and text messages or any other forms of communication will strictly not be entertained.

For general enquiries, please send an email to: info@bysfofficial.com
For payment matters, please send an email to: sales@bysfofficial.com
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If you do not agree with any of our T&Cs above, kindly withdraw yourself from the order and let us know immediately. Thank you for shopping with us :)