FAQ - Online Shopping

1. How do I make a purchase online?
  • Go to www.bysfofficial.com
  • Click SHOP ONLINE    
  • Choose your product.
  • Add to Cart and click Go to Check Out
  • Fill in your details in Customer Information
  • Next, click Continue Shipping Method
  • Next, click Continue To Payment Method
  • Choose preferred Payment Method
  • Complete Order



2. How do I make payment?

We accept PayPal, Credit Card and Bank Deposit.

If you have chosen Bank Deposit:

  •  Kindly transfer within 24 hours from date of order to OCBC Plus! savings account 706-116621-001 or PayNow 8200 7851.
  • Take a photo (ATM RECEIPT) or Snap a screenshot (IBANKING).
  • Send to us at our instagram DM or email us your payment to sales@bysfofficial.com along with your order number #SF*****



 3. What are the shipping costs?

Shipping costs varies.



4. Which countries do you ship to? 
We ship worldwide.
5. What should I do if the hijab I purchased has a defect?
If the hijab has any defects ( eg. the stone from the embellishments came off ), you can email us at enquirysfscarves@gmail.com
We will only allow refunds for defective hijabs that are unwashed and unworn and in the exact condition when purchased. We will process your request between 1-14 days.

6. If items on the website are out of stock, is there an estimated time for the next restock and where can I check this?
We do not have an estimated time for the restock, but you can check our website for daily updates. We will announce which collection will be restocked on our Instagram account : @bysf.official

7. I have not received my item. What should I do?   
Let us know and we will check the delivery status and speed up the shipping process for you. After we have checked your tracking no, we will send you this update on your order.      
8. An item added to my shopping bag was suddenly sold out at checkout. How is this possible?
The item is only reserved once your purchase is completed at checkout. If an item is very popular, it might be available when you place it in your shopping bag, but have sold out once you’ve reached checkout.